January 31, 2023
When it came to replacing a flat roof with a much greener, living roof at his Caversham home, Walter Beek was thoroughly impressed with Rooftek Advance from their professionalism to their expertise. He tells the story in this case study. “It began when I looked for local suppliers in the neighbourhood and invited three or four to come and give me a quote to replace a flat roof with a living roof. Rooftek was fantastic from the outset, the rest were… useless. One simply did not show up, another said he would give me a quote and didn’t and third who did show up and called with a quote, I don’t think he knew what he was talking about. “I got the sense, proven to be right, that Rooftek were very professional. Very clearly knew what they were talking about, you know? They felt trustworthy. They certainly were not the cheapest, but clearly were experts and really nice people. “Essentially, I wanted the old roof taken off, a new roof put on and the living roof put on top of that. It was relatively straightforward, and it was Rooftek that I had confidence in and the experience of having them on site was excellent. “The owner, Leigh Halabi, would visit regularly and check everything was to code and on track, and he was a very nice, friendly, professional, very thorough, and trustworthy person. He set the standard and his staff completely reflected that. They were the same calibre of people. “The team were friendly day to day and always kept me informed of any changes and gave me some great hints and tips on how to do some things differently. The whole experience was very different from my encounters with other trades. It was fantastic. Rooftek did a brilliant job. Absolutely brilliant start to finish. Very professional, friendly, thorough, you know, not the cheapest, but absolute quality and after all, you do get what you pay for. “The roof is at the back of the house, so you cannot easily see it from the road. However, Rooftek put photos of our roof on all of their social media, and I’ve commented on those. I am so pleased with the roof I have told Rooftek if somebody wants to have a chat with me, it is absolutely fine, or somebody wants to have a look at what the roof looks like. Absolutely fine. “It was an absolute pleasure actually to deal with Rooftek from the start. They were very consistent. Sometimes with trades you get you get the quote, and they're very friendly. Only for the people that turn up to do the work are less so and you are left questioning your judgement. “Leigh revealed an interesting insight, which I thought was really good. He said Rooftek used to be a bigger company, however he's very specifically reduced the number of people he has, so that he can provide a consistent type of service and a consistent type of engagement across everything he does. Creating the perfect team and it makes a makes absolute sense. And you can see that in everything Rooftek do, and why I recommend them.”